Automatic transcription of inbound and outbound calls.
AI Call Transcription is automatic transcription of inbound and outbound calls using artificial intelligence. It converts spoken conversations into searchable text records.
The purpose is to create accurate records of all calls for quality assurance, training, compliance, and reference. Transcripts enable analysis and insights not possible with audio alone.
Advanced speech recognition converts call audio to text in real-time or post-call. The system identifies speakers, handles multiple accents, and produces accurate transcripts.
AI Call Transcription enables quality monitoring, training improvements, compliance documentation, searchable call records, and data for conversation analytics.
AI Call Transcription is foundational to conversation intelligence and call quality management.