Terms of Service

1. Acceptance of Terms

By accessing or using the Service, You:

• Accept these Terms
• Represent that You have legal authority to bind Yourself or Your organization
• Agree to comply with all applicable laws

DialIQ may update these Terms at any time. Continued use of the Service constitutes acceptance of the updated Terms.

2. The Service

DialIQ provides AI-powered voice, SMS, scheduling, triage, call handling, analytics, and related automation tools designed for veterinary clinics and other businesses.

We may modify, enhance, suspend, restrict, or discontinue any feature or aspect of the Service at any time without liability.

3. Accounts and Access

You must provide accurate information to create an Account. You are responsible for:

• Maintaining confidentiality of Your login credentials
• All activity conducted under Your Account
• Ensuring Your use complies with laws governing call recording, telephony, and data collection

DialIQ may suspend or terminate Your Account at its discretion for any reason, including suspected misuse, non-payment, or violation of these Terms.

4. Customer Responsibilities

You are solely responsible for:

• Ensuring Your use complies with federal, state, and local regulations
• Obtaining consent from callers for call recording where required
• Verifying medical or triage guidance generated by the AI
• Ensuring accuracy of any appointments, messages, or actions taken by the AI
• Not relying solely on AI for urgent or emergency medical decision-making

DialIQ is not responsible for:

• Incorrect bookings
• Miscommunications by the AI
• Triage decisions or interpretations
• Compliance failures caused by customer configurations or workflows
• Any medical outcomes

The Service is not a substitute for licensed veterinary judgment.

5. Payment and Billing

If You purchase a paid plan:

• You agree to pay all fees associated with Your subscription
• All payments are non-refundable, except where prohibited by law
• DialIQ may change pricing at any time with notice
• Subscriptions renew automatically unless canceled
• Failure to pay may result in suspension or termination of Service

DialIQ may use third-party payment processors. Additional terms from those processors may apply.

6. Intellectual Property

DialIQ and its licensors retain exclusive ownership of:

• All software, models, algorithms, workflows, designs, UI, and features
• All call-handling, triage, and AI-routing logic
• All analytics and metrics derived from aggregated usage
• The name "DialIQ," logos, trademarks, and branding

You receive a limited, revocable, non-exclusive, non-transferable license to use the Service.

You may not:

• Copy, modify, distribute, or reverse-engineer the Service
• Train competing AI systems using insights or outputs from the Service
• Use data from the Service to build derivative products

DialIQ reserves all rights not expressly granted.

7. Data & Privacy

Use of the Service is governed by Our Privacy Policy, which is incorporated into these Terms.

You acknowledge that:

• DialIQ may process data (including call recordings and transcripts) to operate, improve, and secure the Service.
• DialIQ may store and analyze anonymized and aggregated data for product improvement, benchmarking, or analytics.
• DialIQ may use subcontractors and subprocessors to provide the Service.

If You require a Business Associate Agreement (BAA), it must be separately executed.

8. Call Recording and Telephony Compliance

You are solely responsible for:

• Informing callers where call recording laws require it
• Ensuring outbound messages and SMS comply with TCPA and carrier regulations
• Correct configuration of Your telephony or forwarding settings

DialIQ disclaims liability related to regulatory or compliance violations arising from customer use.

9. Service Availability

DialIQ aims to maintain high availability but does not guarantee:

• Uninterrupted Service
• Error-free performance
• AI accuracy
• Timely delivery of calls, messages, or appointments

Planned or unplanned downtime may occur.

DialIQ is not liable for losses due to outages, delays, or technical issues.

10. Beta, Early Access, and Experimental Features

Certain features may be labeled Beta or Early Access. These features:

• May be incomplete or inaccurate
• May change or be removed at any time
• Are provided "as is" without warranty

Use is at Your own risk.

11. Termination

DialIQ may terminate or suspend Your Account immediately, without notice, if:

• You violate these Terms
• You fail to pay fees
• Your use poses security, legal, or operational risk
• The Service is discontinued

Upon termination:

• Your access ceases immediately
• DialIQ may delete Your data after a reasonable period
• You remain responsible for unpaid fees

12. Indemnification

You agree to indemnify, defend, and hold harmless DialIQ, its officers, directors, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of laws or regulations
• Claims arising from medical, scheduling, or triage decisions
• Claims by Your customers, clients, or callers
• Any content or data You provide

This section survives termination.

13. Disclaimer of Warranties

You use the Service at Your own risk.

14. Limitation of Liability

You acknowledge that the Service involves automated AI processing and may produce errors.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

16. Mandatory Arbitration & Class Action Waiver

You agree that:

• All disputes shall be resolved by binding arbitration under AAA rules.
• You waive the right to bring claims in court (except for small claims).
• You waive the right to participate in a class action, class arbitration, or representative proceeding.

This section remains enforceable even if these Terms are terminated.

17. Third-Party Links

The Service may contain links to third-party websites. DialIQ is not responsible for their content, privacy practices, or operations.

18. Changes to the Terms

DialIQ may update these Terms at any time. Updates are effective immediately upon posting. Your continued use constitutes acceptance.

19. SMS Terms and Conditions

1. Program Description By opting in to DialIQ notifications, you agree to receive transactional SMS messages related to your account, including appointment alerts and security notifications.

2. Message Frequency Message frequency varies based on your account activity and the number of appointments managed through the platform.

3. Cost DialIQ does not charge for this service; however, standard message and data rates may apply from your wireless provider.

4. Opt-Out (STOP) You can cancel the SMS service at any time. Just text "STOP" to our toll-free number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from DialIQ. If you want to join again, just sign up as you did the first time.

5. Support (HELP) If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at support@dialiq.com.

6. Carrier Disclaimer Carriers are not liable for delayed or undelivered messages.

20. Contact Us

If You have questions about these Terms, please contact: