Unified communication across text and voice.
SMS & Voice API Integration enables unified communication across text and voice channels. It allows AI systems to communicate with customers via their preferred channel.
The purpose is to provide omnichannel communication capabilities, reaching customers via the channel they prefer while maintaining conversation continuity.
The integration connects voice AI with SMS capabilities through APIs, enabling the system to send texts during or after calls, or engage in full SMS conversations.
SMS & Voice API Integration enables appointment confirmations via text, follow-up messages, customer preference accommodation, and improved engagement rates.
SMS & Voice API Integration provides the flexibility modern customers expect in business communication.